Integrated
Management Policy

Ergontotis brings together a committed and cohesive team, focused on customer satisfaction and supported by accessible leadership that values people, well-being, ethics, and organizational responsibility. Committed to customer satisfaction, Ergontotis establishes this Integrated Quality and Information Security Management Policy with the aim of ensuring that its services and products meet applicable contractual, legal, and regulatory requirements, as well as ensuring adequate levels of information security in order to protect information system resources and the confidentiality, integrity, and availability of information processed, stored, or transmitted.

Ergontotis Integrated Management Policy is based on the following principles:

• Ensure customer satisfaction by understanding their needs and expectations and providing solutions tailored to their requests;
• Promote continuous improvement, adapting processes and procedures to eliminate causes that could affect the quality of its services and products;
• Establish and monitor objectives aligned with the company's strategy;
• Ensure a Management System based on risk analysis and treatment;
• Ensure the confidentiality, integrity, and availability of information, both the company's own and its clients', throughout the entire lifecycle of services, as well as ensure appropriate management of information security incidents, minimizing operational impacts;
• Comply with applicable legal, contractual, and regulatory requirements;
• Commitment to the continuous improvement of partner and supplier performance, guiding relationships with them to ensure customer needs are met and appropriate information security requirements are fulfilled.

The principles of the Integrated Management Policy are shared throughout the organization, with Management committing to ensuring their communication and implementation, promoting action geared toward achieving these objectives.

Approved by Management on March 6, 2026